Disconnect any other cables if connected the printer.Disconnect the power cable from the printer while the printer is still ON.Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: Do you receive any error messages on the printer or computer while you try to print or make a copy?.I would like to know the following information to assist you better: I appreciate the steps you have performed and have certainly done a good job. However, now you are using genuine HP cartridges. This issue started after you tried to use a refilled ink cartridge. However, the diagnostic page prints fine with all colors. I understand that you have an HP Photosmart 6525 e-All-in-One Printer and it does not print from the computer or make a copy. I came across your post and would like to help. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.
Notebook Hardware and Upgrade Questions.
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